Free Shipping on all USA orders over $100!

Frequently Asked Questions

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

We offer free standard shipping on orders over $100. Smaller orders are calculated on a case-by-case basis. Expedited shipping may be available to certain areas. We use several carriers, including USPS, UPS, and FedEx.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Orders of in-stock merchandise are fulfilled and shipped daily, Monday through Friday and typically take less than one week to arrive to deliver to most locations in North America. Some of our logo and casual-wear items  are printed on-demand and fulfilled by a 3rd party provider, which can take up to 2 weeks to arrive.

DO YOU SHIP INTERNATIONALLY?

We currently only ship to the United States of America and Canada, but this may change in the future. Contact us if you'd like to learn more about international orders.

WHAT SHIPPING METHODS ARE AVAILABLE?

Some in-stock items allow for expedited shipping. See the options at checkout for your specific items.


Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

Schël accepets all major credit cards and PayPal.

IS BUYING ON-LINE SAFE?

All Schël payment processing is done by Shopify. Shopify is certified according to the Level 1 PCI DSS standard, and meets all standards of PCI security. It means that the stores are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring. The buyer and the seller are already secured at the stage of transactions and card data entry.


Orders and Returns

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Shopper are able to checkout as a Guest without creating an account, however, creating an account will provide convenience and more detailed ability to track orders and receive notifications and special offers.

HOW ARE RETURNS HANDLED?

Please see our Return policy. If you can't find the information you're looking for, feel free to contact us any time!

WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?

Feel free to contact us any time!

HOW CAN I CANCEL OR CHANGE MY ORDER?

If you have already placed your order and need to make changes that can’t be accomplished via the website, please contact us.

HOW DO I TRACK MY ORDER?

Customers will be notified on order status and delivery updates based on their indicated preference, either by email, or SMS text message. Tracking number are provided on most orders.    

BACK TO TOP