Returns & Exchanges

Return Policy

We hope you are thrilled with your Schël™ product, but if it’s not the right fit for you, returns or exchanges can be made within 30 days of the arrival date. Items must be clean, unworn, unwashed and unaltered with all original tags still attached.

Items that may not be eligible for returns or exchanges include giveaway or promotional items, branded merch, or Outlet items. Please contact us with your order number if you are unsure about the eligibility of your return.

Online Order Returns

Making a return is easy! Locate the order number on your confirmation email or receipt, then start your return or exchange through our contact form. Please drop off your return/exchange at FedEx within 15 days or it will be canceled. If that happens, you can continue by starting a new return.

To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund.

All Schël Outlet item sales are final.

Online Order Exchanges or Gift Exchanges

Even Exchange: Exchange for a different size or color of the same product can be initiated via our contact form. Your exchange will ship at the time you drop your return off at the carrier.

Gift Return: If you have received a Schël gift you’d like to return for a different item, we will issue a digital gift card for the full value of the order. A gift receipt with order number is required. Your digital gift card will be issued at the time you drop your return off at the carrier. Digital gift cards can be used to purchase merchandise in our Website. If the value of the new items you are exchanging for is greater than the value of the items being returned, you will be prompted to enter payment information to cover the difference.

Note: You may only apply one type of exchange per order. If you would like to do both, please initiate separate exchanges for the item(s) and mail in the items in separate packaging with the applicable return label on each.

Return Timeline

Once you drop your return package off with the carrier, please allow 5-10 business days for your return package to arrive at our warehouse. You will receive an automatic email notification once it has been received. After it has arrived, up to an additional 10 business days will be required for processing. You will receive an automatic email notification confirming that the processing has been completed and your refund has been initiated.

Please note, it may take up to an additional 10 business days from the processing date for the refund to post to your bank account.

Possible Delays

Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 5-10 business day timeframe. Please follow your return tracking number for details.